FAQ

TERMS and CONDITIONS
DISCLAIMER
Due to our tees being printed individually after each purpose, production time varies and usually occurs within 1-7 business days from purchase. As they are individually printed, there may be very minimal variations in the size of prints. We try our best to make sure this does not happen; however, we acknowledge that this sometimes does occur. We hope you enjoy our tees as much as we like designing them!
Due to the color settings of your computer, the colors of the products shown in the pictures on our Coolie Collection store can differ from their actual colors. Coolie Collection cannot be held responsible for any such discrepancy.
LEGALITIES
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
The seller only takes responsibility for shipping the product, and requires the customer to pay any import cost, such as VAT, duties, and clearing fees.
SECURITY
Security for the safety of your personal information, Coolie Collection store uses a specific PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
COMPLAINTS & GENERAL INQUIRES 
We welcome any comments or concerns about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have any reason to complain or are having issues please contact our customer support email info@cooliecollection.com We will try our best to find a resolution, but this cannot be guaranteed.
Terms and Conditions are subject to change.
PROCESSING TIME
Processing time for orders is 1-7 days. Orders are processed Monday - Friday from 10:00am - 5:00pm. Once your order has been printed and packed, it will be shipped out using the following carrier: USPS.
SHIPPING TIME
We offer Standard & Express Shipping
UNCOLLECTED PACKAGES
Coolie Collection will not pay shipping costs for uncollected packages.
RETURNS
We understand that sometimes purchases are not always right. If you are eligible for a return Coolie Collection will provide a credit note valid for 365 days upon the return of your item. Returns must be requested within 5 days of receiving your item and retuned to us within 14 days. Once we receive your return, please allow 2-3 business days for your return to be processed. 
If you would like to return an item please contact our customer care team orders@cooliecollection.com
Please note, we DO NOT ISSUE REFUNDS unless the item is deemed faulty.